Refund Policy

At Raipur Service Center, we take pride in providing professional and reliable home appliance repair services. Our Refund Policy is designed to be fair and transparent, ensuring customer satisfaction while maintaining the integrity of our work.

1. Service Satisfaction

If you are not satisfied with the service provided, please contact us within 7 days of service completion. We will review the issue and, if valid, offer a solution including:

• Free rework or re-service to address the issue
• Partial refund where appropriate
• Full refund in qualifying cases

2. Conditions for Refund

Refunds may be issued under the following conditions:

• Issue Not Resolved: The reported problem was not fixed after our service.
• Incomplete Service: The technician did not complete the service as agreed.
• Pre-Service Cancellation: You cancelled the service before work was initiated.
• Parts Not Delivered: Spare parts paid for were unavailable and not delivered.
• Overcharging: You were charged more than the quoted price without prior approval.

3. Non-Refundable Situations

Refunds will NOT be provided in the following situations:

• Damage caused after the service visit by misuse, neglect, or accidents.
• Customer did not follow post-repair instructions or warnings provided by the technician.
• Service was completed and issue resolved, but new or unrelated issues have occurred.
• Diagnostic or inspection charges (these are non-refundable).
• Refund request made after 7 days of service completion.
• Customer provided incorrect information about the appliance or issue.

4. Cancellation Policy

5. How to Request a Refund

To request a refund, please contact us within 7 days of service completion with the following details:

• Your Full Name
• Contact Number
• Date of Service
• Invoice or Receipt Number (if available)
• Detailed Reason for Refund Request
• Photos or videos of the issue (if applicable)

6. Refund Process

7. Warranty Claims

For issues covered under our 90-day service warranty:

• Contact us immediately when you notice the issue recurring.
• We will schedule a free re-service visit to address the problem.
• If the issue cannot be resolved, a refund may be considered.

8. Contact Us for Refunds

If you have questions or need to request a refund, please contact us: